Accurate escalation of unresolved queries to the next level of support team.
Track, Route and redirect Problems to correct resources.
Utilize excellent customer service skills and exceed customers expectations.
Strong client-facing and communication skills.
Advanced troubleshooting and multi-tasking skills.
Ability to deal with users through Calls, Chats and Email.
Should have prior technical support experience.
Good typing speed.
Good knowledge about Operating Systems, ISP, Hardware, Networking and Outlook.
Good analytical and problem solving skills.
Block A1, 4th Floor, Shriram The Gateway Sez,
#16, GST Road, Perangalathur, Chennai - 600 063