Administer performance management by diagnosing improvement opportunities, monitoring and providing effective feedback, coaching, professional development, and corrective action plans.
Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives.
Develop sales skill of each customer service executives to drive revenue growth.
Review call center statistics to measure staff performance and the need for improvement.
Leading workflow distribution and floor management to ensure service levels are satisfied.
Hiring, developing, motivating, coaching, evaluating and retaining qualified staff.
Should have negotiation skills to deal with different kinds of customers and different situations.
B1 Golden Enclave, Floor 1,
Corporate Block, Old Airport Road,