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Monday, 24 October 2016

Amazon walk-in for Associate/Senior Associate Any Graduate on 29 Oct 2016 Hyderabad

Amazon walk-in for Associate/Senior Associate Any Graduate on 29 Oct 2016 Hyderabad

Company Profile
Amazon is Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices,” and other sellers offer millions of unique new, refurbished, and used items in categories such as books; movies; music & games; digital downloads; electronics & computers; home & garden; toys; kids & baby; grocery; apparel; shoes & jewelry; health & beauty; sports & outdoor; and tools, auto & industrial.

Job Description
Receive & log all queries received through email in the Trouble Ticketing tool.
Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.
Adhere to defined processes and ensure delivery in accordance with set quality standards.
Thorough knowledge of policies & processes for multiple Customers group.
Ensure the Service level are achieved at all times for HRS processes.
Innovative with a commitment to change and process improvement applying KAIZEN and LEAN methodologies.
Integrity and discretion in dealing with sensitive information and ensure data privacy at all times.
Take ownership for query resolution and individual metrics.

Minimum of 1-3 years of experience in voice process.
Willingness to work in call center / contact center / Help desk environment.
Strong attention to detail and good interpersonal skills.
Strong decision making and problem solving skills.
Ability to multi-task and agility to change in fast-paced dynamic environment.
Proficient with MS Excel and Word.
Application of phone and email etiquette in customer interactions.

Preferred Qualifications
Prior experience in an in-bound / out-bound call center.
Handling HR help desk is desirable.
Experience in HR/HR shared services.
Experience in PeoplePortal.

Venue Details

Divyasree Trinity Building, Plot No. 6,
Hi-Tech City Layout, Survey Number 64,
Madhapur Village, Serilingampally,
Ranga Reddy District, Hyderabad 500081

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