Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.
Adhere to defined processes and ensure delivery in accordance with set quality standards.
Thorough knowledge of policies & processes for multiple Customers group.
Ensure the Service level are achieved at all times for HRS processes.
Innovative with a commitment to change and process improvement applying KAIZEN and LEAN methodologies.
Integrity and discretion in dealing with sensitive information and ensure data privacy at all times.
Take ownership for query resolution and individual metrics.
Willingness to work in call center / contact center / Help desk environment.
Strong attention to detail and good interpersonal skills.
Strong decision making and problem solving skills.
Ability to multi-task and agility to change in fast-paced dynamic environment.
Proficient with MS Excel and Word.
Application of phone and email etiquette in customer interactions.
Handling HR help desk is desirable.
Experience in HR/HR shared services.
Experience in PeoplePortal.
Hi-Tech City Layout, Survey Number 64,
Madhapur Village, Serilingampally,
Ranga Reddy District, Hyderabad 500081