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Friday, 30 September 2016

Dell hiring for Client Technical Support Associate Any Graduate Apply Online Gurgaon

Dell hiring for Client Technical Support Associate Any Graduate Apply Online Gurgaon

Company Profile:
Since 1984, Dell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end computing solutions company, Dell continues to transform computing and provide high quality solutions that empower people to do more all over the world. We serve customers ranging from the world's largest businesses and public-sector organizations, to small and medium businesses, and individual consumers.

Job Description:
Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software.

Job Responsibilities:

· Responsible for providing telephone support for customers on operation or maintenance of Dell products.
· Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
· Responsible for EWS, Total solutions, YTT and In warranty extension sales.
· Performs work in accordance to standardized policies and procedures.
· Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
· Documents problems in the support solution database for diagnostics and solution implementation.
· Ensure proper escalation procedures are followed.
· Responsible for customer satisfaction through effective handling of customer problems.
· Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

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