This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
2nd Level Incident Management.
2nd Level Billing Operations.
Presentation & Communication Skills.
Problem Solving and strategic thinking.
Delivering Results & Meeting Customer Expectations.
Working with People.
Creating & Innovating.
Applying Expertise and Technology.
Problem solving and trouble shooting skills.
Good communication skills.
Social skills and awareness