Understand the issue and make best use of the available resources to resolve the issue.
Able to systematically escalate problems or variance in the information to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
Ensure to surpass all performance and quality goals.
Demonstrate ownership to resolve challenging customer issues, escalating when necessary.
Excellent communication, both verbal and written as one will be required to communicate with the Customers, Customer Service Associates, Delivery Station Managers, Delivery Associates in real time.
Develop and/or understand performance metrics to assist with driving business results.
Providing real-time customer experience by working in 24*7 operating environment.
Good knowledge of working over internet and an ability to successfully navigate websites.
Should be comfortable with a multi-tasking, high-energy environment.
Should be creative and analytical problem solver with a passion to provide excellent customer service.
Demonstrated ability to work in a team in a very dynamic environment.
Should be flexible to adapt to support a 24*7 operating environment and ready to work in shifts.
Building No: 9, 10th floor,
Mind Space IT Raheja Park,
Hitech City, Hyderabad 500081