- Candidates who can handle Call center escalations in resolving queries related to ISP Customer Service.
- Provide coaching and feedback to Call Center.
- Build best practices in managing the Customer Support Call Center.
- Working with different internal teams such as Quality/technology to resolve support cases with documented solutions.
- Escalating and championing product defects.
- Perform Call Audits.
- Hold Quality calibration meetings with Vendors/Outsourcer.
- Review and manage metrics of the Call Center.
- Document solutions for knowledge-base and Support pages.
- Students should have good knowledge of the Computer Science subject and should have good communication skills, technical knowledge and analytical skills.
- Interested candidates can directly walk-in to the mentioned address.
- Written test and the shortlisted students will then be processed for Manager and HR interview.
(In the lane on the left after HP Petrol Bunk and Jaya Gardens and before Café Coffee Day).