Friday, 22 July 2016

United Online Software Development walkin for Associate BSc BCom MSc on 26 July 2016 @ Hyderabad Telangana

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United Online Software Development walkin for Associate BSc BCom MSc on 26 July 2016 @ Hyderabad Telangana
Company Profile
United Online, Inc. is a leading provider of consumer products and services over the Internet, where the company’s brands have attracted a large online audience that includes more than 50 million registered accounts. Its primary Communications segment services are Internet access, services and devices (NetZero and Juno). United Online is headquartered in Woodland Hills, CA, and operates through a global network of locations in the U.S and India.
Job Description
  • Candidates who can handle Call center escalations in resolving queries related to ISP Customer Service.
  • Provide coaching and feedback to Call Center.
  • Build best practices in managing the Customer Support Call Center.
  • Working with different internal teams such as Quality/technology to resolve support cases with documented solutions.
  • Escalating and championing product defects.
  • Perform Call Audits.
  • Hold Quality calibration meetings with Vendors/Outsourcer.
  • Review and manage metrics of the Call Center.
  • Document solutions for knowledge-base and Support pages.

Skills
  • Students should have good knowledge of the Computer Science subject and should have good communication skills, technical knowledge and analytical skills.

How to Apply
  • Interested candidates can directly walk-in to the mentioned address.

Selection Process
  • Written test and the shortlisted students will then be processed for Manager and HR interview.

Company Address
1st Floor, Babukhans Millennium Centre,
Somajiguda, Hyderabad,
(In the lane on the left after HP Petrol Bunk and Jaya Gardens and before Café Coffee Day).

Contact Person: Devanshi 66824444 (Extsn 8765)
                                      Apply Online Here
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