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Sunday, 31 July 2016

Sopra Steria walkin for Technical Support Officer Any Graduate on 30 July to 05 Aug 2016 @ Noida Uttar Pradesh

Sopra Steria walkin for Technical Support Officer Any Graduate on 30 July to 05 Aug 2016 @ Noida Uttar Pradesh

Company Profile
Sopra Steria, a European leader in digital transformation, provides one of the most comprehensive portfolios of end-to-end service offerings on the market: consulting, systems integration, software development, infrastructure management and business process services. Sopra Steria is trusted by leading private and public-sector organisations to deliver successful transformation programmes that address their most complex and critical business challenges. Combining high quality and performance services, added value and innovation, Sopra Steria enables its clients to make the best use of digital technology. With over 38,000 employees in more than 20 countries, Sopra Steria had revenue of €3.6 billion in 2015.

Job Description
  • Technical helpdesk experience of 6 Months to 4 years.
  • Excellent communication skills.
  • Ability to evaluate and coordinate IT Service desk including servers support, backups, networking, desktop/laptop troubleshooting with various resolver group and client groups.
  • Experience with using and troubleshooting Microsoft Office, (Word, Excel, Power Point, Outlook, Lotus Notes within a network environment).
  • Experience in handling incidents, problem and change management using ITIL workflow.
  • Provide support on the first line of help desk to the internal/external customers assisting users with hardware and software challenges via phone, email, fax within the time specified by the agreed service levels.
  • Experience of using call logging software.
  • We are looking for candidates who can join us by max 2-4 weeks.
  • Experience in support areas of IT would be beneficial e.g. Operations Analyst, Customer Services, Service Desk.
  • An ITIL qualification is preferable but not essential.
  • MCP certification would be desirable .

Venue Details

Steria India Ltd,
Seaview Special Economic Zone,
Building No. 4, Plot No. 20 & 21,
Sector - 135, Gautam Buddh Nagar, Noida

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