- Candidate will be involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
- Candidate require you to handle inbound calls / emails / chats regarding technical issues for end users.
- Bachelor's Degree.
- Proficient knowledge in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN.
- Proficient knowledge in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting.
- English: Fluent.
- Shifts will be 24x7 in nature and can vary depending on geographies supported.
Survey No 64, APIIC Software Layout,
Raheja IT Park, Phase 2, Madhapur,
Hyderabad, Telangana 500081