- The Seller Support Associate acts as the primary interface between Amazon and our business partners.
- The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform.
- The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role.
- A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.
- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
- Builds Platform and business knowledge to better serve sellers.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions.
- Please carry resume, passport size photograph and one ID proof for interviews.
- Candidates applied in the last 6 months, will not be considered.
Orion Building, GF, 8th, 9th, 10th & 11th Floor,
Bagmane Constellation Business Park,
K.R. Puram- Marathalli Ring Road,
Mahadevpura, Bangalore 560048,
Landmark: Opposite Arena Mall