- The specialist will be expected to do a thorough research before resolving requests and queries for the customer.
- Adherence to SOPs, quality, productivity, policies and compliance guidelines & standards
- 0-3 years related experience in a call center / customer service / back - office / Hospitality industry or environment.
- Excellent communication skills both written and spoken.
- Good keyboard skills.
- Proficient in MS Word, Excel, Access, PowerPoint.
- Flexible to work in rotational shifts.
- Basic computing skills, including mouse usage, keyboard usage, and proficiency in launching applications and maneuvering in a Windows environment.
- Ability to key 30 words per minute