Thursday, 9 June 2016

EMC Jobs Opening for Tech Support Engineer Apply Online

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EMC Jobs Opening for Tech Support Engineer Apply Online

Company Profile


EMC provides the technologies and tools that can help you release the power of your information. We can help you design, build, and manage flexible, scalable, and secure information infrastructures. And with these infrastructures, you'll be able to intelligently and efficiently store, protect, and manage your information so that it can be made accessible, searchable, shareable, and, ultimately, actionable

Job Description


  • Interact with VCE (and/or VMWare, Cisco, EMC directly) technical support to ensure post sales customer escalations are prioritized and managed within the customer support framework.
  • Execute Customer Care Vblock Infrastructure Health Checks. 
  • This will constitute data collection, analysis, and provide a customer consumable output document.
  • Customer requests may be received by Support Centers through automated dial-homes, voice initiated technical calls from VCE employees, remote maintenance calls, Chat and Web Support Calls.
  • As necessary apply remote critical software patches.
  • Provide problem determination and resolution for customer issues.
  • Execute Customer Care Vblock Infrastructure Health Checks.
  • Integrates customer and VCE business requirements with technical requirements to determine best course of action when resolving customer issue.
  • Enables sales by positioning solutions to protect Vblock product image while identifying sales opportunities.
  • Interface with customer on behalf of Customer Advocates and Technical Support Personal to collect data in order to perform Vblock Infrastructure Health Checks.
  • May need to engage or escalate to more senior resources or to VCE parent companies (Cisco, EMC, VMware) to resolve more complex issues.
  • Work on intermediate product platform problems and provide solutions.
  • Develop and implement feedback mechanisms for use in preventing future support process breaks down.
  • Participate in on internal customer meetings during or post escalation if required


Technical Skills



  • VCE are seeking Technical Support Engineers (aka VBlock Platform Support Engineers) to support the VBlock platform.
  • At least 3+ years previous experience in a Technical Support Role (2nd level support) is a requirement for this position.
  • Virtualization – VMware vSphere – VCP certified or relevant work experience.
  • Knowledge on vCenter, ESXi and VM related issues.
  • Compute – Cisco UCS Blade servers – DCUCI certified or relevant work experience.
  • Exposure to Data Center “Management & Orchestration” products (e.g. vCloud Director,vCenter Operations, BMC Orchestrator, Tidal, Newscale, IBM Tivoli, etc).
  • Customer facing experience.
  • Ability to work in a high-pressure environment.
  • Problem solving – Ability to be resourceful and “figure things out”.
  • Self-confidence – Ability to express opinions and influence effectively.
  • Professional demeanor – punctuality, professional attire.
  • Intensive training will be provided.
  • Understanding of VCE and Vblock solutions.
  • Vblock product and/or VCE cross-product training is highly desirable.
  • Adaptable (ability to quickly learn new technologies as required).
  • Customer facing experience.
  • Ability to work in a high-pressure environment.
  • Problem solving – Ability to be resourceful and “figure things out”.
  • Self-confidence – Ability to express opinions and influence effectively.
  • Professional demeanor – punctuality, professional attire.
  • As a 24X7X365 organization, shift work, holidays and on-call responsibilities may be required
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