Dell walk-in for Client Technical Support Associate on 6 Jun to 10 Jun 2016
- Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
- Owns customer issues from beginning to resolution (handles in place).
- Assists customers by diagnosing problems and providing resolutions for technical and service issues.
- Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.
- Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
- Recreates, identifies and provides input on unique or recurring customer problems.
- Remains knowledgeable of Dells product line, current industry products and technologies.
- Focuses on delivering a positive customer experience according to Dell standards.
- Monitors and tracks issues to ensure accurate resolution.
- Desired Profile:
- Should be open to work in night shifts in a 24x7 environment.
- Should have excellent communication skills in English.
- Should have strong technical skills.
Divyashree Greens,No.12/1,12/2A & 13/1A,
Kormangala, Inner Ring Road,
Domlur Post, Bangalore- 560071