Gather information and determine the issue by evaluating and analyzing the symptoms.
Follow standard processes and procedures.
Evaluate issues and escalate to relevant team(s) or department(s) if needed.
Collaborate with other teams, departments and divisions to resolve issues.
Stay current with system information, changes and updates.
Tracks each issue to closure and monitors / collates the type of issues occurring frequently.
Works with the relevant team to resolve or automate the frequent concerns.
Proactively interacts with regional teams / stakeholders to understand concerns.
Good working knowledge on SQL skills & Basic Unix Skills.
Knowledge on how search in logs.
Knowledge of a programming languages.
Ability to script in bash/perl (preferable).
B1 Golden Enclave, Floor 1, Corporate Block,
Old Airport Road, Bangalore- 560017,
Adjacent to HDFC bank.